Returns & Exchanges
At Aya, we want you to be completely satisfied with your fashion finds. If your purchase isn't quite right, you can return or exchange eligible items within 14 days of delivery.
Initiate Your Request
Log in to your Aya account and visit the 'Order History' section to select the items you wish to return and submit your request.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the garments are unworn, unwashed, and in original condition.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing